SKY FEDERAL CREDIT UNION
Card Services Specialist - Contact Center. Responsible to assist members with debit and credit card needs, including handling calls, emails, chats, and secure messages; performing limit adjustments and payment reversals; troubleshooting transactions; monitoring fraud; working daily reports; and filing VISA chargebacks. Strong multitasking, member service, and professional phone etiquette are essential.
Contact Center Representative- Livingston branch. Join the Team of Specialists in a fast-paced contact center for six branches. You will become an expert on transactions, services, products, and processes. Must learn and understand all products/ services available at Sky and recommend appropriate products/services to our members. This position is for the individual who thrives on knowledge and communicating it to our members. Motivated and able to multi-task, research for problem resolution and have a high comfort level in the use of computers. Assist with answering telephones. Ensure member satisfaction. Maintaining a professional image. Must be detailed oriented, along with Teamwork and excellent communication and great customer service skills. Ensuring a high degree of confidentiality is always maintained. Satisfactorily complete all required training. Comply with and follow all Credit Union and Sky regulations and policies. Must perform other duties and responsibilities to assist where needed to help our members. Previous banking experience preferred, but not required. Will train.
Full Time Universal Employee – Ennis Branch. Responsible for opening, maintaining accounts and assessing member needs to recommend appropriate products/services. Assist members with all transactions including deposits, withdrawals, transfers, and loan payments. Will also work with certificates, IRAs, life insurance claims. Must be able to multi-task, research for problem resolution and have a high comfort level in the use of computers. Must be detailed oriented, along with excellent communication and great customer service skills. Lending experience preferred.
Compliance Manager for Sky Federal Credit Union
Position Type: Full-time Exempt
Department: Compliance/Risk Management
Reports To: CEO
Location: Livingston, Montana – In Branch
We are seeking an experienced and detail-oriented Compliance Manager to lead and support our credit union’s compliance program. This role is responsible for helping ensure the credit union operates in accordance with applicable federal and state laws, regulations, policies, and procedures. The Compliance Manager will monitor regulatory changes, provide guidance to staff and leadership, support audits and examinations, and promote a strong culture of compliance across the organization.
Key Responsibilities
- Oversee and support the credit union’s compliance management program, including policies, procedures, monitoring, reporting, and staff guidance.
- Monitor new and changing laws, regulations, and industry guidance affecting credit union operations, lending, deposits, privacy, consumer protection, and member service.
- Maintain current knowledge of key regulatory areas, including BSA/AML, OFAC, Customer Identification Program requirements, consumer compliance, fair lending, privacy, and NCUA expectations.
- Assist with or manage compliance reviews, internal audits, risk assessments, branch reviews, and corrective action tracking.
- Partner with department leaders to identify compliance risks, recommend improvements, and support timely implementation of regulatory changes.
- Prepare reports, findings, and recommendations for management, committees, auditors, and examiners as needed.
- Support regulatory examinations, external audits, and internal reviews by gathering documentation, responding to requests, and tracking follow-up items.
- Develop, update, and communicate compliance policies, procedures, training materials, and reference resources.
- Provide compliance training and day-to-day guidance to employees to help ensure consistent understanding and application of requirements.
- Maintain accurate records of compliance activities, reviews, complaints, investigations, findings, and resolutions.
Qualifications
- Five years of compliance, risk management, audit, or related financial institution experience preferred; credit union experience strongly preferred.
- Working knowledge of federal and state financial institution regulations and credit union operations.
- Experience with BSA/AML, OFAC, CTR/SAR processes, consumer compliance, policy administration, audits, or regulatory examinations preferred.
- Strong analytical, research, documentation, and problem-solving skills.
- Ability to interpret regulations and communicate requirements clearly to employees, managers, and leadership.
- High level of professionalism, discretion, accuracy, and attention to detail.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency with Microsoft Office applications and the ability to learn compliance, core, and reporting systems.
- CUCE, BSACS, NCCO, or other compliance-related certification preferred, or willingness to obtain.
What We’re Looking For:
The ideal candidate is a collaborative compliance professional who can balance regulatory requirements with practical business needs. They are proactive, service-minded, and comfortable working with employees at all levels of the organization. They take ownership of details, communicate clearly, and help others understand the “why” behind compliance expectations.
Compensation and Benefits:
We offer a competitive compensation and benefits package, which may include health, dental, and vision insurance; paid time off; retirement plan options; professional
development opportunities; and other employee benefits. Salary will be commensurate with experience and qualifications.
How to Apply To apply, please submit your resume and cover letter to [email protected] Applications will be reviewed as received. We are an Equal Opportunity Employer and are committed to providing an inclusive and respectful workplace for all employees and applicants.
All Positions: Send a letter of interest and resume to [email protected]
Excellent benefits. * 401K * Life Insurance * Health Insurance * Heath Savings Match & More
