ALERT

The following Telephone Teller issue has been brought to our attention: 

One of our members was using Telephone Teller to review her withdrawals.  She was going through verifying the amounts when she came across a withdrawal that told her a check in the amount of $35 cleared as check number 1234.  She questioned this because she wrote check number 1234 for $100.  The check was actually returned with a $35 NSF fee.  Inside Telephone Teller if she were to ask for cleared checks it does say that check 1234 was returned with a $35 NSF fee. 

It appears to only be the withdrawals side that is reading the returned check information incorrectly.  Please verify check withdrawals by accessing the cleared checks option within Telephone Teller.

 In order to resolve the issue, Telephone Teller software is being upgraded. 

 

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