29 May 2020 – Letter to Sky FCU Membership from our President/CEO

 

Dear Sky Federal Credit Union Members,

Due to the Coronavirus (Covid-19 ), we closed our lobbies on March 19, 2020 to protect our employees and our members from the spread of the virus.  On Sunday, April 26, 2020, Governor Bullock started the Phase I re-opening very slowly.  We were cautious and elected to keep our lobbies closed and monitor any new cases as Montana started to re-open businesses.

We continue to be cautious, however, we have decided to re-open all branch lobbies starting Monday, June 1, 2020.  We are excited to welcome our members back into the lobbies, however we are focused on maintaining best practices to continue protecting our employees’ health as well as our members’ health.

If you choose to utilize our lobbies, you can expect the following requirements:

1. MASKS - Upon entering any branch, you will see a station with masks and sanitizing solution.  Everyone will be required to wear a mask and use the solution before entering to do business;

    

2.  WEARING MASKS - If you choose to come in with your own mask, we will possibly ask you to lower briefly for staff to identify you and then please put your mask back in place;

    

3. SNEEZE GUARDS  - Plexiglass  barriers have been installed at all teller stations as well as at each desk where staff will see members;

    

4. LIMITED SEATING – there will be limited seating in the lobbies for the elderly or disabled;

    

5.  MAXIMUM CAPACITY –  Lobby and office operations of less than[CC1]  ten (10) members or visitors at a given time and maintaining social distancing guidelines of six-feet between each member;

    

6. CLOSED AREAS -  restrooms and coffee/water areas are temporarily closed to the public;

    

7. SOCIAL DISTANCING – Signage is in place to indicate 6-foot social distancing and to ensure safe practices;

    

8. DISINFECTING – Every Branch has a hand sanitizer station.  Member service desks and teller windows have an ample supply of sanitizer and disinfecting wipes as well.

    

If you or a family member would prefer not to come into the lobby but need to have something taken care of, we can make a special appointment for you outside of normal hours or we can offer curbside service as well.

We will continue to monitor the latest updates regarding the Coronavirus – COVID-19.

If you are ill or have any COVID-19 symptoms, please do not come in for lobby services.

In accordance with the guidelines set out by the CDC and other health authorities, we will continue to take precautions to ensure the health and safety of our staff, members and visitors which will include asking screening questions as follows:

• An affirmative answer to any of the following questions – please do not come into our lobbies.

   

• Have you been diagnosed with or are you being tested for COVID-19?

• Have you or household family members traveled to or from another state within the last 14 days?

• Have you or household family members returned from international travel within the last 14 days?

• Have you or household family members had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?

• Have you or household family members experienced any cold or flu-like symptoms in the last 14 days (fever, cough, sore throat, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, or loss of taste or smell)?

   

  Our drive-through teller services, online services, [email protected], and telephone services are always available for your convenience.  Please call us at (800) 445-3328 if you have any questions or concerns.

  Thank you for your membership.  We want to keep everyone, employees and members, as safe as possible.  We are ready to navigate this next step together!

  Stay safe and healthy!

   

  Best regards,

   

Annamarie DeYoung

President/CEO

Sky Federal Credit Union

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22 April 2020 – Letter to Sky FCU Membership from our President/CEO

 

Re:  COVID-19 – Phased reopening of Montana Businesses

 

To All Members:

Governor Bullock is starting the first phase of reopening Montana this coming Sunday, April 26, 2020, with places of worship being allowed to open for Sunday services – with social distancing guidelines in place.

The phased-in opening will occur over the course of a month from April 26^th to May 26^th.

Starting Monday, April 27^th, Main Street Businesses are allowed to re-open as well with social distancing in place.  They are to limit how many consumers can be in their business at one time.

His hope is that everyone in Montana will maintain their social distancing, wear masks when out in the public and continue with washing hands very regularly.

His concern is that there will be additional cases as we re-open Montana but hoping that Montanans will be cautious.

 Maintaining vigilance in following guidelines for groups of less than 10, social distancing, wearing masks, washing hands and in depth cleaning and disinfecting of all public areas is still so very important to keep this virus from spreading.

At this time, the Sky Federal Credit Union lobbies will remain closed to protect staff and members from this COVID-19 virus.  Our drive ups will, of course, remain open.  I will vigilantly watch how these first phases of the reopening of Montana will affect any future cases in our areas.

All staff will continue working and providing all services to our membership in a timely manner. 

Please take care and stay healthy!!

 

Very sincerely,

 

Annamarie DeYoung

President/CEO

Sky Federal Credit Union

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19 March 2020 – Letter to Sky FCU Membership from our President/CEO

 

Dear Sky Federal Credit Union members,

As your trusted financial partner, we care deeply about doing what we can to keep our members and employees safe during this unprecedented time.

In response to the ever-changing Coronavirus (COVID-19) situation, and for the safety of our members and our employees, effective today, March 19, 2020, we have closed all of our Branch Lobbies. 

Today, Thursday, March 19, 2020:

1. We will have all of our drive-ups in all Branch locations open for business to serve you.

    

2. At the Livingston Drive up facility, there is also a walk up window in the vestibule where the ATM is located.

    

3. We will have limited appointments available at all locations for specific services with our Financial Service Representatives (FSRs) and Mortgage Originators.  Please call our Contact Center at 1-800-445-3328 and ask for an FSR or a Mortgage Originator.

    

   However, we ask any member who is not feeling well to please refrain from scheduling an

   in-person appointment.

    

4.  You also have several options to apply for a loan through our website at www.skyfcu.org or through the mobile app on your phone, apply via our video conferencing at [email protected]

   on our website, or contact us at the office 1-800-445-3328 and give us your application over the phone.  All these options are very easy to use and you don’t have to leave your office or home.

    

5. Make a deposit through any drive up, use Sky FCU’s mobile app with Remote Deposit Capture or any night drop at any of our locations any time of the day or night.  We will be checking these night drops throughout the day.

    

6.  Our newest technology is [email protected] Video Banking via the link on our website at www.skyfcu.org or by downloading the [email protected] mobile app and Solutions by Text where you can communicate any and all questions by texting 43783.  All of our technology is FREE.

    

7. Our offices will be staffed Monday through Friday, so please call 1-800-445-3328 and staff will assist you with all of your needs in a timely manner.

    

8.  Other services available to you include Telephone Teller (1-800-701-9931), EZ Bill Pay through online banking, ATMs and Direct Deposit. 

    

If you are not familiar with all of our technology, please contact us at 1-800-445-3328 and our staff will get you set up on any and all technology you choose.  Our staff will be standing by to answer your phone calls and email requests and work through them in a timely manner.  You can also visit our YouTube channel for eServices demonstrations.

 

1. For those members affected by lay-offs, we will be offering solutions similar to what we did during the Government shut down last January and February of 2019.  Please call us for details and we will work with each member regarding their own financial situation.

    

This is a challenging time for all consumers, however, our staff at Sky Federal Credit Union is dedicated to our membership and ensuring your financial needs are met.  All products and services remain available to Sky members as we follow social distancing recommendations to keep our communities healthy.  Our staff will continue to work behind closed doors to make sure back office functions and all member requests are handled efficiently and in a timely manner.  We are diligently deep cleaning within all of our facilities including ATMs and night drops.

We remain positive and we commit to monitoring the Coronavirus situation. We will reevaluate the situation daily and will resume normal business operations as soon as it is safe to do so.  Until then, we will navigate the situation together and help keep members and staff healthy and safe.  Our Social Media can be monitored for updates including Facebook, Instagram, Twitter and LinkedIn. In addition, you can check our website for any updates.  We thank you for your patience through this difficult time! 

Please be assured that your finances are safe and secure with us and you will continue to have access to your funds.  Your funds continue to be Federally Insured by the National Credit Union Administration (NCUA).  Sky Federal Credit Union has been serving our members for 84+ years through many economic challenges throughout those years. We remain steadfast and committed to serving our members and communities at large!  Please stay safe and good health to all!

 

Very sincerely,

 

Annamarie DeYoung

President/CEO

Sky Federal Credit Union